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Category: ITSM
Articles in this Category
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How do I submit a ticket in customers' name?
Sometimes you might want to create a new ticket yourself, for example when a customer contacts you by phone. To submit a new ticket as staff: 1. Login to the HESK staff interface 2. Click the +... |
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Note: No tickets found matching your criteria
Solutions: option 1.check status,make sure that all check boxes in status label is ticked and finally tick on Make this my default view (reset default view) option 2.check Priority,make sure that al... |
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