Quick Help

The knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.

 Category: ITSM

Articles in this Category

How do I submit a ticket in customers' name?
Sometimes you might want to create a new ticket yourself, for example when a customer contacts you by phone. To submit a new ticket as staff: 1. Login to the HESK staff interface 2. Click the +...
Article rated 5.0/5.0
Note: No tickets found matching your criteria
Solutions: option 1.check status,make sure that all check boxes in status label is ticked and finally tick on Make this my default view (reset default view) option 2.check Priority,make sure that al...
Article rated 5.0/5.0